Privacy Policy - Ticket Crowd

Privacy Policy

Updated: 8.10.18

Privacy Policy

Ticket Crowd takes your privacy very seriously. In accordance with the General Data Protection Regulation Ticket Crowd’s appointed data controller is: Spirit FM Limited, Carn Brea Studios, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ. Spirit FM Limited’s registration number is Z975669X.

Collection of Personal Information
Should you choose to register with Ticket Crowd, we will collect basic personal information to complete your registration. This will include your name, and your email address. We may also collect personal demographic information, such as your postcode, preferences and interests, details of use and transactions made through this site.

Ticket Crowd also records limited information about your computer hardware and software, including (but not limited to) your operating system, browser type, IP address, access times and referring URLs. We also keep track of pages visited by our users to help us maintain and improve our services.

Use of Personal Information
Personal information recorded during your registration is used only by Ticket Crowd. For example we may provide you with information that we think will be of interest to you or contact you with online security advice, in provision of the services you request. We will not divulge your personal details to other organisations, we may however share your details between associated companies within our group, as defined by section 736 of the Companies Act 1985. We will only use the email addresses of registered users to send emails explicitly requested by the user (opt-in), you will receive marketing information where all emails will be from Ticket Crowd and not from any un-associated third party.

When and Why We Disclose Personal Data
We will share your data with unaffiliated third-party Sellers and Business Partners to deliver and provide the products or services purchased by you. We share personal data with unaffiliated third-party Sellers and Business Partners in order to meet our contractual obligations to you, and they are not permitted to use your personal data in any way other than for delivering, and/or providing the products or services purchased by you.

You have the right to update information we store about you at any time, or to request that we remove it from our systems. Under the General Data Protection Regulation users have the right to access information collected by Ticket Crowd about them. You can close your membership account with us at anytime by logging in and “Delete Account”. You can cancel your email subscription by clicking the “Unsubscribe” link at the bottom of any of our emails, alternatively, contact us.

Security
Ticket Crowd is committed to the security of your information. We take every precaution to prevent unauthorised access to your information. We cannot protect the information which is collected by a third party owned site which is linked to our site.

Cookies
Ticket Crowd uses cookies to identify logged in users. A cookie is a small text file stored on your computer which is accessible by Ticket Crowd and not by other websites. The file contains an identification number which helps us to authenticate registered users visiting our website. Cookies cannot be used to run programs or deliver viruses to your computer. For more information please review our Cookie Policy below.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change this setting if you wish to do so. If you configure your browser to decline cookies from Ticket Crowd, you will not be able to fully experience the features of this website. Advertisers and other third party websites may also use cookies, Ticket Crowd has no control over this activity.

Changes
Ticket Crowd will occasionally update these Terms and Conditions and other Legal Statements. The date of the last change to this page is always displayed at the top. Ticket Crowd encourages users to periodically review this statement. For more information on any issue relating to Ticket Crowd’s privacy policy, please contact us.

Cookie Policy

We use cookies on this website. This is nothing unusual – most websites use cookies.

A cookie is a small file containing only text which is stored on your computer or mobile phone when you visit a website.

What do we use cookies for?

Strictly necessary cookies

These cookies are essential for the use of the features and services on our website.

If you block these cookies we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit.

Examples of how we use these cookies include:

  • Remembering which products you have placed in your shopping basket.
  • Remembering that you are logged in to our website.
  • Remembering information you have entered into forms on our website (so that you don’t have to re-enter this information if you use your browser’s “back” and “forward” buttons to navigate through a form).

Functional cookies

Functional cookies allow our website to remember choices you make, preferences, and any customisations you make to pages on our website during your visit.

Examples of how we use these cookies include:

  • Providing individual services, such as watching a video or commenting.
  • Sharing information with our partners to provide a service on our website. The information shared is only to be used to provide the service, product or function you requested, and not for any other purpose.
  • Remembering if we’ve already asked you if you want to fill in a survey.
  • Remembering your location.
  • Sharing information with our partners to provide a service on our website. The information shared is only to be used to provide the service, product or function you requested, and not for any other purpose.

Performance and analytics cookies

These cookies help us understand how people use our website. They collect information such as which pages on our website visitors go to most often, which features they use, and which websites people have visited before they visit ours. We use this information to improve our website and provide a better user experience.

Examples of how we use these cookies include:

  • Monitoring and providing statistics on how our website is used.
  • Helping us improve our website by measuring any errors that occur.
  • Seeing how effective adverts on our website are and trying to ensure they are as relevant as possible.
  • Testing the website’s design and operability.

Our partners’ marketing and advertising cookies

These cookies are used by other companies we work with to deliver you relevant advertising on our website and on other websites. They are sometimes called “third party cookies” because they are set by other companies when you browse our website, rather than by us.

These companies use cookies to build a profile of you, based on your browsing on our website, their own websites and other websites that they work with, and which adverts you’ve seen and clicked on our website and on other websites. They may also combine this with other information they collect about you from other sources. They use these profiles to show you relevant adverts, both on our website and on other websites.

These companies may track your browsing across multiple devices, and combine your browsing on multiple devices into a single profile that is used to deliver relevant adverts to you on all of those devices. They may use a number of different methods to work out whether multiple devices appear to be used by you, including matching information about your devices, browsing activity and geo-location.

Examples of cookies set by third parties/embedded content

We sometimes embed content from other websites in our pages, such as YouTube and Facebook. We have no control over cookies set by these websites, but we do endeavour to only use embedded content from reputable sources.

You may encounter cookies set by the following organisations (but not limited to) while using this website:

Preventing the use of cookies

All major web browsers allow you to control and restrict the use of cookies. The links below contain instructions for managing cookies in the most commonly used browsers.

Please note: Disabling cookies will affect the performance of most websites. Some features of this website will no longer work if you prevent cookies from being stored on your computer or phone.